All About Subscribe-to-Save
Subscribe-to-Save is our auto-ship subscription program allowing customers to place orders that will automatically repeat and ship at regular intervals of your choosing. In addition to the convenience of having your orders ship automatically, you will save 5% off the regular price. There are no order minimums or commitments and you can cancel or reschedule your auto shipments at any time. Subscription customers are subject to our website Terms of Service.
- How does Subscribe-to-Save work?
- How do I setup a Subscribe-to-Save order?
- How do I cancel, delay, or alter a Subscribe-to-Save order?
- Is there a minimum for Subscribe-to-Save orders?
- Is there a long-term commitment for Subscribe-to-Save orders?
- What items are available for Subscribe-to-Save?
- What is the shipping policy for Subscribe-to-Save orders?
- What intervals can I set my Subscribe-to-Save to ship at?
- When do my Subscribe-to-Save orders ship?
- Can I use coupons or other discounts with my Subscribe-to-Save orders?
- How do you handle payments for Subscribe-to-Save orders?
- Can I change my credit card without cancelling my subscription?
- What is the return policy for Subscribe-to-Save orders?
- What else do I need to know?
How does Subscribe-to-Save work?
Subscribe-to-Save lets you select one or more items to be setup for an auto-shipment at one of several intervals. You simply select what you want to have auto-shipped and set the frequency of your deliveries. Once you have placed your initial Subscribe-to-Save order, we will handle the rest and ship your orders automatically at the set interval. You get 5% off regular pricing for all Subscribe-to-Save shipments. There is no long-term commitment and you can adjust the delivery frequency of your Subscribe-to-Save orders or cancel outright at any time. Your first Subscribe-to-Save delivery order is placed at the time you first place your Subscribe-to-Save order. After this initial order ships, your subsequent orders will arrive at the set interval past this date.
How do I setup a Subscribe-to-Save order?
You can have either individual items or multi-item carts setup for Subscribe-to-Save. Qualifying items have the Subscribe-to-Save button prominently in their product listings on our website. Simply click on the “subscription” button and use the pull-down menu below it to choose the shipment interval. If you want to have a Subscribe-to-Save order containing multiple items, add the products you want to auto-ship to your shopping bag. Once you have what you want in your bag, view the bag and click on the subscription button- you will then be prompted to setup your delivery interval. You can also set different shipment intervals for different items in your bag. You can also setup Subscribe-to-Save orders by calling us directly during business hours.
How do I cancel, delay, or alter a Subscribe-to-Save order?
You can view your active Subscribe-to-Save orders in your online account. From there, you can cancel your auto-shipment outright, or change the interval between shipments. If you want to change your auto-shipped items, simply cancel your existing Subscribe-to-Save order and make a new one for the item(s) you want to switch to. You can also call us during business hours and we will be happy to assist you personally.
Is there a minimum for Subscribe-to-Save orders?
There are no minimum quantities or totals for Subscribe-to-Save orders.
Is there a long-term commitment for Subscribe-to-Save orders?
No, all auto-shipments can be cancelled at any time.
What items are available for Subscribe-to-Save?
Items available for auto-ship will have the Subscribe-to-Save button visible on its product listing. Seasonal and limited-availability products are not available for auto-shipping. We reserve the right to change item subscription availability. Refer to our Terms of Service for more details.
What is the shipping policy for Subscribe-to-Save orders?
Individual Subscribe-to-Save shipments of $35 or more are shipped for free. Shipments under this amount will ship with a $3 shipping charge. Shipping charges are assigned to each individual subscription- items grouped under differing intervals are not grouped together for shipping charges.
What intervals can I set my Subscribe-to-Save to ship at?
You can set your subscription orders to auto-ship monthly at 1, 2, 3, and 6 month intervals. You can also select a 6 week interval.
When do my Subscribe-to-Save orders ship?
When you sign up for a product subscription, you will get your first order right away with future orders shipping based on the order frequency you selected.
Can I use coupons or other discounts with my Subscribe-to-Save orders?
Coupons and other discount codes can only be used for your initial Subscribe-to-Save order.
How do you handle payments for Subscribe-to-Save orders?
Your card is charged once per shipment.
Can I change my credit card without cancelling my subscription?
You can manage and change which credit card you want us to charge for your subscriptions in your online account. Your Subscribe-to-Save payment settings are separate from your general stored credit card settings in your account.
What is the return policy for Subscribe-to-Save orders?
Returns for items on a Subscribe-to-Save schedule are subject to our general return policy.
What else do I need to know?
All Subscribe-to-Save orders are subject to the same Terms of Service as any regular orders on our website. Subscribe-to-Save is only available for customers/destinations within the contiguous 48 United States.