Frequently Asked Questions

  • How quickly do you ship out orders?
    Typically, orders ship out within 24 business hours.
  • Where do you ship to?
    Our website is currently equipped to ship to the 48 continental United States via FedEx; to Hawaii, Alaska, US territories, and APO/FPO/DPO addresses via USPS.
  • Where do you ship from?
    We ship from our facility in New Jersey.
  • Do you offer free shipping?
    Orders of $35 or more qualify for free shipping. This excludes addresses outside the 48 contiguous United States and all APO/FPO/DPO/PO destinations.
  • How do I place orders?
    Orders can be placed 24/7 via our website. You can also place orders by phone toll-free at 888-232-6711 during business hours.
  • What payment options are available?
    Our website accepts all major credit cards. You can also use Paypal. The website is completely secure and encrypted.
  • Do you offer terms, credit accounts, CODs, etc?
    No. All orders must be paid in full before we ship them. This is one way we keep our prices low.
  • What is your return policy?
    If you are dissatisfied with your order, you can return it for a refund of the product value. Returns must be made within 2 weeks of delivery of your order. Call 888-232-6711 to arrange returns.
    For apparel and accessories, we issue full value exchanges or store credits equal to purchase price.
  • Can you do large-scale commercial orders for me?
    Yes, we can accommodate large-scale orders for your commercial needs. Call us at 888-232-6711 or use the commercial contact form on our website to send an inquiry.
  • Do you flavor your tea with all-natural flavoring?
    The only 100% natural flavoring we use is the bergamot for our Earl Grey teas.
  • Do your products contain GMO ingredients?
    We are not aware of commercially available GMO coffees or traditional teas. However, we cannot confirm the GMO status of any product except for organic products, which are certified as being made without GMO ingredients.
  • I need to get in touch with you, how can I do that?
    You can call us directly at 888-232-6711 during business hours. You can also send us an email at or use the contact section of our website. We typically respond to emails within a single business day.
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